Recently I was called out to one of my customers, a local college, which had been fighting a variety of disruptive network issues for several days following a campus-wide power-down. After a short phone call, we agreed that I’d better get out there and take a look first-hand at what was going on. Remote work is almost always an option, but I always feel that getting my eyes directly on a problem helps. Sometimes I feel like “The Network Whisperer” when I get out to a customer in trouble — something just speaks to me and points me in the right direction.
